Your privacy is a foundational commitment at cina88. This Privacy Policy explains precisely what personal data we collect, how we use it, who we share it with, and how we keep it secure — so you can make informed decisions about your information.
This Privacy Policy ("Policy") applies to all personal data collected by or submitted to cina88 (referred to herein as "cina88", "we", "us", or "our") through the website accessible at https://cina88.cam and all associated Services, including sports betting, live casino, premium slots, and togel (Indonesia's traditional numbers lottery). This Policy is effective from 1 January 2026 and applies to all current and prospective members.
By registering an Account, using any cina88 Service, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions.
Data Controller: cina88 acts as the data controller for all personal data collected through the Platform. We are responsible for ensuring that your data is handled in accordance with internationally recognised data protection standards, including principles of purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
When you create an Account on cina88, we collect the following information:
As part of our mandatory KYC process, we may collect:
To process deposits and withdrawals, we collect:
Automatically collected when you access the Platform:
If you contact cina88 customer support via live chat or email, we retain records of those communications — including chat transcripts, email correspondence, and support ticket history — to ensure consistency of service and for quality assurance purposes.
cina88 collects personal data through the following channels and mechanisms:
cina88 processes your personal data only for the purposes described below. We do not use your data for any purpose incompatible with the reason for which it was originally collected.
No Sale of Data: cina88 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own independent marketing or profiling purposes. Any data sharing described in Section 6 is strictly limited to what is necessary to deliver the Services you have requested.
cina88 relies on the following legal grounds when processing your personal data:
cina88 engages carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These providers are permitted to use your data only to the extent necessary to perform the services contracted by cina88 and may not use it for their own independent purposes. Categories of service providers include:
cina88 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory direction. In such cases, we will disclose only the minimum information necessary to satisfy the relevant legal obligation and will, where legally permissible, notify you of such a disclosure in advance.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving cina88, your personal data may be transferred to the acquiring or successor entity as part of the transaction. You will be notified via the email address associated with your Account prior to any such transfer taking effect, and the successor entity will be required to honour the commitments made in this Privacy Policy.
cina88 may share aggregated, anonymised statistical data — from which it is not possible to identify any individual — with business partners, analytics providers, or for publication in industry reports. This type of data sharing carries no privacy risk to you and is not subject to the restrictions applicable to personal data.
As an internationally operating platform serving members primarily located in Indonesia, cina88 may transfer certain personal data to servers or service providers located outside of Indonesia. Where such transfers occur, cina88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
These safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions that maintain an equivalent level of data protection as assessed by internationally recognised privacy frameworks. By using the cina88 Platform, you acknowledge and consent to the transfer of your personal data as described in this section.
cina88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain accurate business records, and to comply with applicable legal, regulatory, and audit obligations. The following general retention periods apply:
When personal data is no longer required for its stated purpose and no legal obligation mandates its retention, cina88 will securely delete or irreversibly anonymise it.
cina88 implements a comprehensive, layered information security framework designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our technical and organisational security measures include, but are not limited to:
Your Responsibility: While cina88 takes every reasonable step to secure your data, you also play an important role. Keep your Account password confidential, use a strong and unique password, enable two-factor authentication where available, and notify cina88 immediately at [email protected] if you suspect any unauthorised access to your Account.
Cookies are small text files stored on your device when you visit the cina88 Platform. They allow the Platform to recognise your browser across sessions, store your preferences, maintain your login state, and gather analytical data about how the site is used.
You may control cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive warnings about cookies. Please note that disabling essential cookies will impair your ability to log in and use core Platform features. Blocking analytical or functional cookies will not prevent you from accessing the Platform but may affect the personalisation of your experience.
cina88 respects your rights over your personal data. Subject to applicable legal limitations and verification of your identity, you are entitled to exercise the following rights at any time:
To exercise any of these rights, please contact our support team via the email address or live chat channel listed in Section 14. We will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, and you will be notified of any such extension.
The cina88 Platform is strictly restricted to individuals aged 21 years and above. cina88 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that personal data belonging to a minor has been submitted through the Platform — whether through a false age declaration or any other means — we will immediately suspend the associated Account, delete the minor's personal data in its entirety, and, where required, report the matter to the appropriate authorities.
If you are a parent or guardian and believe that a minor under your care has submitted personal data to cina88, please contact us immediately using the details in Section 14. We will act swiftly to investigate and resolve the matter.
cina88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights or how we use your data, notify you via the email address registered to your Account or through a prominent on-Platform notice.
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Policy periodically. If you do not agree with the revised Policy, you should discontinue your use of the Platform and may request Account closure as outlined in the cina88 Terms & Conditions.
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact the cina88 data support team using the following details. All privacy-related enquiries will be acknowledged within 24 hours and substantively resolved within 30 days.
When submitting a data rights request, please include your registered Account username, the specific right you wish to exercise, and any supporting information that will help us verify your identity and locate your records efficiently. cina88 may request additional proof of identity before processing access or deletion requests to protect your Account from unauthorised third-party interference.
A concise reference summary of the primary personal data categories cina88 processes, the legal basis for each, and how long we retain it.
| Data Category | Examples | Purpose | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, KTP / passport | KYC Verification | Account life + 5 years |
| Contact Data | Email address, mobile number, city | Account Admin | Account life + 5 years |
| Financial Data | Bank name (BCA, BRI, Mandiri etc.), account number, transaction history | Payments & AML | 5 years post-transaction |
| Technical Data | IP address, device type, browser, session logs | Security & Fraud | Up to 13 months |
| Usage Data | Pages visited, games played, bet history | Analytics & RG | Account life + 3 years |
| Support Data | Chat transcripts, email threads, ticket records | Customer Support | 3 years post-resolution |
| Marketing Preferences | Notification opt-ins, promotional email consent | Communications | Until consent withdrawn |
Privacy is not a checkbox at cina88 — it is an ongoing operational commitment backed by technology, process, and accountability at every level of the Platform.
Every data transmission between your browser and cina88's servers is protected by industry-standard TLS encryption. Your personal information, payment details, and session credentials travel securely at all times.
Personal data is accessible only to authorised personnel with a specific operational need. Role-based permissions and multi-factor authentication are enforced across all internal systems that hold member data.
cina88 has never sold, rented, or commercially transferred member personal data to third parties for their own marketing purposes. Your data belongs to you — we use it only to deliver the services you registered for.
You can request access to, correction of, or deletion of your personal data at any time. Our support team processes all verified data rights requests within 30 days and provides clear written responses.
We keep your data only for as long as necessary to fulfil legal obligations and deliver services. Once retention periods expire, data is securely deleted or irreversibly anonymised — no indefinite storage of personal records.
In the event of a confirmed personal data breach affecting your information, cina88 will notify you promptly with full transparency — describing what occurred, what data was affected, and what steps we are taking to protect you.
Our FAQ covers common data and account questions in plain English. You can also review our full Terms & Conditions or visit the Responsible Gaming page to understand the complete framework of your rights and protections on cina88.