cina88 FAQ

cina88 requires a valid government-issued photo ID — your Indonesian national identity card (KTP) or passport — along with a recent selfie holding the document. For financial verification, a screenshot or statement showing your bank account name matching your registered name may be requested. KYC is typically completed within 1–24 hours of document submission. Accounts that have not completed KYC may have withdrawal access restricted.

The most common causes of a failed login are an incorrect password, an unverified email address, or a temporary account security hold. First, try the password reset link on the login page. If your email is unverified, check your inbox for the original verification message. If neither resolves the issue, contact our live chat support available 24/7 — agents can verify your identity and restore access securely.

No. cina88 strictly enforces a one-account-per-person policy. Duplicate accounts — detected via shared device, IP address, payment method, or identity documents — will be suspended and any associated balances reviewed under our Terms and Conditions. If you have previously closed an account and wish to re-register, please contact support first to confirm eligibility before attempting to create a new account.

To permanently close your cina88 account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request – [Your Username]". Any remaining verified balance will be processed for withdrawal to your registered bank account before closure is finalised. Note that permanent account closure is different from a self-exclusion period — if gambling-related concerns are the reason for closure, our responsible gaming team can discuss alternative protective options.

cina88 supports deposits via all major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallet users, we accept OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in IDR (Indonesian Rupiah). We do not currently accept cryptocurrency or international card payments. The available deposit channels are displayed in real time within your account dashboard.

The minimum deposit on cina88 is Rp 25.000 for e-wallet channels (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for bank transfers (BCA, BRI, BNI, Mandiri, and other supported banks). There is no maximum deposit limit for standard members, though high-value deposits above a certain threshold may trigger an additional identity verification step as part of our AML compliance process.

The minimum withdrawal to a Mandiri bank account on cina88 is Rp 100.000. Withdrawals are processed Monday through Sunday between 08:00 and 22:00 WIB. Standard processing time is 15–60 minutes for verified accounts. Your withdrawal bank account name must exactly match the name on your registered cina88 account and your KTP — mismatches will cause the transaction to be held for manual review.

cina88 does not charge any platform-side processing fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees — for example, BRI to non-BRI transfers may incur a standard transfer fee set by the bank. We recommend checking your bank's current fee schedule. cina88 has no visibility into or control over fees applied by third-party financial institutions.

cina88 covers BRI Liga 1 comprehensively — including Persija Jakarta, Persib Bandung, Bali United, and all other clubs in the competition. Navigate to the Football section of the sportsbook, find the BRI Liga 1 category, select your match, and choose from markets including match result, Asian handicap (voor bola), over/under, both teams to score, and mix parlay (multi-leg accumulator) options. Odds update in real time as kick-off approaches.

cina88 hosts hundreds of slot titles from leading studios including Pragmatic Play, PG Soft (Pocket Games Soft), Spribe, NetEnt, and Microgaming. RTP (Return to Player) is a percentage indicating the theoretical long-term payout of a game — for example, a slot with 96.5% RTP returns Rp 96.500 on average per Rp 100.000 wagered over millions of spins. Popular slot gacor (high-volatility, high-payout) titles are highlighted in the lobby with their RTP clearly displayed.

cina88 offers live sabung ayam (traditional cockfighting) betting via integrated streaming from licensed international arenas. Bets are placed in real time on the Meron (red corner) or Wala (blue corner) fighter, with additional draw and special markets available depending on the session. Sabung ayam matches are streamed live with HD video quality, and minimum bet amounts start from Rp 10.000 per round. Check the live games lobby for current session schedules in WIB.

Yes. cina88 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. The mobile site delivers the complete platform experience including sports betting, live casino, slots, togel, and sabung ayam, all within your mobile browser. For the best experience, use the latest version of Chrome (Android) or Safari (iOS). A dedicated mobile app may be introduced in the future; check the homepage for the latest announcements.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet your bonus amount before any winnings derived from it can be withdrawn. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place cumulative bets totalling Rp 1.000.000 before the bonus converts to withdrawable cash. Not all game types contribute equally — sports betting, slots, and live casino may have different contribution percentages. Full details are in the bonus Terms and Conditions on cina88.

Yes. cina88 runs regular cashback and rebate promotions for active members across various game categories. Sports betting rebates are typically calculated as a percentage of total turnover in a qualifying period, while casino cashback is usually applied as a percentage of net losses over a weekly cycle. VIP and high-tier members receive enhanced rebate rates. All active promotions are listed on the Promotions page within your account, updated in real time.

cina88 operates a multi-tier VIP loyalty programme that rewards consistent, high-volume members with exclusive benefits — including elevated deposit and withdrawal limits, personalised account managers, priority customer support, enhanced rebates, and invitations to seasonal promotions tied to events like Idul Fitri, Ramadhan, and major football tournaments. VIP status is assessed periodically based on cumulative deposit volume and betting activity. Contact your account manager or live chat for details on qualifying thresholds.

Yes. cina88 marks key Indonesian cultural and festive seasons — including Ramadhan, Idul Fitri, Idul Adha, Chinese New Year (Imlek), and Indonesian Independence Day (17 August) — with limited-time promotional campaigns. These seasonal offers may include enhanced deposit bonuses, free-spin packages, special togel prize pools, and tournament-style competitions with IDR prize funds. Seasonal promotions are announced on the homepage and via registered member notifications, so ensure your contact details are current.

The minimum age to register and play on cina88 is 21 years. This is a strict, non-negotiable requirement applicable to all members regardless of location. Age is verified during registration and confirmed again during the KYC document review process. Any account found to belong to a person under 21 will be immediately suspended, all activity reviewed, and the matter handled in accordance with our Terms and Conditions and applicable regulatory guidelines.

cina88 provides a full suite of responsible gaming tools accessible from your Account Settings under the "Responsible Gaming" section. You can set daily, weekly, or monthly deposit limits, configure session time reminders, activate a cooling-off period (24 hours to 30 days), or request a full self-exclusion (6 months to permanent). Self-exclusion requests must be submitted via live chat or email at [email protected] and take effect within minutes of confirmation. Visit our Responsible Gaming page for full details.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, we encourage you to take action immediately — there is no need to wait until the situation becomes severe. Contact the cina88 responsible gaming team via live chat (24/7 in English, 07:00–23:00 WIB in Indonesian) or email [email protected]. Our trained agents can help you activate protective account tools, discuss self-exclusion options, and direct you to confidential external support resources. Visit our Responsible Gaming page for full details.

The fastest way to reach cina88 is via live chat, available 24 hours a day, 7 days a week in English. Indonesian-language support is available from 07:00 to 23:00 WIB. For non-urgent matters, you can email [email protected] — include your username in the subject line for faster routing. Expected response times are 2–5 minutes via live chat during peak hours and under 15 minutes during off-peak periods. Email responses are typically provided within 4 hours.